Min D3, SI/IF, diagnosing and repairing faults, resolving networking issues, speaking to customer too quickly get to the roots of their problem, providing timely and accurate customer feedback, talking customer thought a series of action to resolve problem, following up with client to ensure the problem is resolved, supporting the roll - out of new application, providing support in the form of procedural documentation, managing multiple cases at one time, testing and evaluating new technology, placement: Bandung (west java)